Frequently Asked Questions

Everything you need to know about your Cannons UK order and products.

What are your standard delivery times?

For most UK mainland orders, we aim to deliver within 2-4 working days. Larger items like gym mats or ballet barrels may require palletized shipping, which typically takes 5-7 working days.

Do you offer international shipping?

Yes, we ship many of our products worldwide. Shipping costs and delivery estimates are calculated at checkout based on the weight of the items and the destination country.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Please contact our customer service team to initiate a return and receive the necessary authorization.

Are your mats and equipment suitable for commercial use?

Many of our products are designed to professional standards and are used in schools, gyms, and studios across the UK. Please check the specific product description for 'Commercial Grade' certifications.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure and seamless checkout experience.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.